Terms & Conditions

Queenstown Water Taxis manages the hazards on the lake. The safety of our passengers and their property is paramount and by purchasing a ticket and boarding one of our Water Taxi Transfers:

  • Passengers agree that they are carried at their own risk and Queenstown Water Taxis will not be liable in any way for any injury incurred as a result of being carried. Passengers should be aware that in New Zealand any claims for personal injury are limited by a government scheme and passengers should obtain their own insurance should they wish to do so.
  • Please advise a member of our staff if you have a physical condition that may affect the enjoyment of or your safety on the ride with us.
  • For the safety and comfort of all passengers all instructions given by the driver must be followed and parents/guardians are responsible for ensuring that their children do the same.


  • A fee may occur for cancellations within 24 hours of your schedule departure time.
  • There will be NO REFUNDS given within 6 hour of schedule departure time.


  • All charters are subject to weather conditions being within Queenstown Water Taxi’s Safe Operational Plan (SOP).
  • We reserve the right to cancel or postpone trips at our sole discretion.
Queenstown Water Taxi - Jetty Map